Acceptable Use Policy

1. Purpose and Scope

This Acceptable Use Policy ("AUP") governs your use of Dooro's property management platform and services. This policy is incorporated into and forms part of our Terms of Service. Violation of this policy constitutes a material breach of your agreement with us and may result in immediate suspension or termination of your account.

Compliance Requirement: You are solely responsible for ensuring your use of Dooro complies with all applicable federal, state, and local laws, including but not limited to fair housing laws, data protection regulations, and property management licensing requirements.

2. Permitted Uses

Dooro may only be used for legitimate property management business purposes:

• Managing residential and commercial rental properties
• Facilitating lawful landlord-tenant communications
• Processing legitimate rent payments and security deposits
• Coordinating property maintenance and repairs
• Generating lawful property management reports and analytics
• Storing property-related documents and records as required by law
• Conducting background checks and tenant screening (where legally permitted)

3. Strictly Prohibited Activities

3.1 Fair Housing and Anti-Discrimination Violations

ZERO TOLERANCE POLICY: Any discrimination based on protected characteristics is strictly prohibited:

• Race, color, national origin, religion, sex, familial status, or disability (Fair Housing Act)
• Sexual orientation, gender identity, source of income (state/local laws)
• Any other characteristic protected by applicable fair housing laws
• Using AI features to generate discriminatory content or communications
• Implementing screening criteria that have disparate impact on protected classes
• Refusing reasonable accommodations for disabilities
• Steering tenants to specific properties based on protected characteristics

3.2 Illegal Property Management Activities

• Operating without required property management licenses
• Engaging in predatory lending or rent-to-own schemes
• Processing payments for illegal properties or activities
• Facilitating unlawful evictions or self-help remedies
• Collecting illegal fees or deposits beyond statutory limits
• Misappropriating tenant security deposits or rental payments
• Operating short-term rentals in violation of local ordinances
• Rent control violations or illegal rent increases

3.3 Data Protection and Privacy Violations

• Processing personal data without lawful basis under GDPR/CCPA
• Collecting tenant data beyond what's necessary for property management
• Sharing tenant information with unauthorized third parties
• Failing to obtain required consents for data processing
• Using personal data for purposes beyond property management
• Retaining personal data longer than legally required
• Transferring personal data without adequate safeguards
• Ignoring tenant data deletion or access requests

3.4 Financial Crimes and Fraud

• Money laundering or structuring transactions to avoid reporting
• Processing payments from sanctioned individuals or entities
• Facilitating tax evasion or unreported rental income
• Creating false financial records or inflating property values
• Insurance fraud or false claims related to properties
• Identity theft or using stolen personal information
• Credit card fraud or unauthorized payment processing
• Ponzi schemes or investment fraud using property portfolios
• Violating card network rules or payment partner acceptable use policies (e.g., Stripe AUP)

3.5 Technical Abuse and Security Violations

• Attempting to hack, penetrate, or compromise our systems
• Deploying malware, viruses, or other malicious code
• Conducting distributed denial of service (DDoS) attacks
• Scraping data without authorization or beyond rate limits
• Circumventing security measures or access controls
• Using automated tools to abuse our services
• Reverse engineering our software or algorithms
• Creating fake accounts or impersonating others

3.6 Harassment and Abusive Conduct

• Harassment, stalking, or threatening tenants or property owners
• Using our platform to facilitate domestic violence or abuse
• Retaliating against tenants for exercising legal rights
• Creating hostile living environments based on protected characteristics
• Cyberbullying or online harassment through our communication tools
• Doxxing or publishing private information without consent
• Using our AI features to generate threatening or abusive content

3.7 Content and Communication Violations

• Posting or transmitting illegal, obscene, or offensive content
• Copyright infringement or intellectual property violations
• Spam, unsolicited advertising, or commercial communications
• False advertising about properties or rental terms
• Defamatory statements about individuals or businesses
• Inciting violence or promoting illegal activities
• Sharing confidential information without authorization

3.8 Security Research

We welcome good‑faith security reports. If you discover a vulnerability, contact security@dooro.co and avoid accessing, modifying, or exfiltrating data. Do not perform actions that could degrade service. We will review and respond, but we do not provide blanket safe harbor.

4. AI and Automation Responsibilities

Human Oversight Required: While our AI assists with property management tasks, you remain fully responsible for all actions taken using our platform:

• Review Requirement: You must review all AI-generated communications before sending
• Bias Prevention: Ensure AI usage doesn't result in discriminatory outcomes
• Legal Compliance: Verify AI recommendations comply with applicable laws
• Decision Responsibility: Don't rely solely on AI for legal or financial decisions
• Accuracy Verification: Confirm AI-generated information is accurate and appropriate
• Tenant Disclosure: Inform tenants when communications are AI-assisted (where required)

5. Data Security and Protection Obligations

You are responsible for maintaining the security and confidentiality of data processed through Dooro:

Account Security

• Use strong, unique passwords and enable multi-factor authentication
• Restrict account access to authorized personnel only
• Monitor account activity and report suspicious behavior immediately
• Log out of shared or public devices
• Notify us immediately of any suspected data breaches

Data Handling

• Only upload data you have the legal right to process
• Implement appropriate safeguards for sensitive information
• Don't store unnecessary personal or financial data
• Comply with data retention and deletion requirements
• Maintain backup copies of critical business data

6. Tenant Rights and Protections

Property managers using Dooro must respect and protect tenant rights:

• Privacy Rights: Process tenant data only as necessary for property management
• Communication Rights: Respect tenant preferences for communication methods and timing
• Access Rights: Provide proper notice before property entries (per local law)
• Complaint Rights: Allow tenants to report issues without retaliation
• Legal Rights: Don't interfere with tenants exercising legal rights
• Accommodation Rights: Provide reasonable accommodations for disabilities
• Data Rights: Respect tenant rights to access, correct, or delete their data

7. Monitoring and Enforcement

Monitoring: We may monitor or review platform usage for policy violations using automated and manual methods. We do not assume a duty to monitor all content, and property managers remain responsible for fair-housing and other legal decisions. We may act on reports or detected risks:

• Automated content screening and anomaly detection
• AI-assisted review of communications for potentially discriminatory content
• Financial transaction monitoring for suspicious activity
• User behavior analysis to identify abuse patterns
• Investigation of reported violations and complaints

7.1 Violation Response Process

Upon detecting or receiving reports of policy violations, we may take immediate action:

• Investigation: Review reported violations and gather evidence
• Warning: Issue formal warnings for minor or first-time violations
• Suspension: Temporarily suspend access pending investigation
• Termination: Permanently terminate accounts for serious violations
• Legal Action: Pursue legal remedies for criminal activity or significant harm
• Law Enforcement: Report criminal activity to appropriate authorities
• Regulatory Notice: Notify relevant regulatory bodies when required

7.2 Emergency Response

For violations involving immediate harm or legal risks, we reserve the right to:

• Immediately suspend accounts without prior notice
• Preserve evidence for law enforcement investigations
• Block access to specific features or data
• Implement additional security measures
• Notify affected parties of potential risks

8. Reporting Violations and Concerns

Mandatory Reporting: If you become aware of any policy violations, illegal activity, or potential harm, you must report it immediately:

Reporting Channels

• Policy Violations: abuse@dooro.co
• Security Issues: security@dooro.co
• Fair Housing Concerns: fairhousing@dooro.co
• Data Privacy Issues: privacy@dooro.co
• Emergency/Legal: legal@dooro.co

Protection for Reporters

We prohibit retaliation against users who report violations in good faith. Retaliation itself is a violation of this policy and may result in account termination.

9. Legal Consequences and Liability

User Liability: You are solely responsible for your use of Dooro and any consequences thereof:

• Civil liability for damages caused by policy violations
• Criminal liability for illegal activities conducted through our platform
• Regulatory penalties for compliance violations
• Professional license suspension or revocation
• Costs and attorneys' fees incurred in legal proceedings

9.1 Indemnification Obligation

You agree to indemnify and hold harmless Dooro from any claims arising from your violation of this policy, including legal fees, regulatory fines, and damages awarded to third parties.

10. Policy Updates and Communication

We may update this policy to address new risks, legal requirements, or platform features:

• Material changes will be communicated via email and platform notice
• 30 days' notice will be provided for significant policy changes
• Emergency updates may be implemented immediately for safety/legal reasons
• Continued use after updates constitutes acceptance of revised policy

11. Integration with Other Policies

This Acceptable Use Policy works in conjunction with our other legal documents:

• Terms of Service: Governs overall platform usage and legal relationship
• Privacy Policy: Details data collection, processing, and protection practices
• Security Policy: Outlines technical and organizational security measures
• Data Processing Agreement: Covers tenant data processing obligations

12. Contact Information

For questions about this policy or to report violations:

General Inquiries: legal@dooro.co
Policy Violations: abuse@dooro.co
Security Issues: security@dooro.co
Fair Housing: fairhousing@dooro.co